Service & Support

YOUR DIRECT LINE TO SUPPORT

We are always here to help. Here you can request service, support, return, find the answers to some of the most common questions about our products or sign up for a training course.

One of our important objectives is to spread knowledge of our products and their features to assure optimal performance and ease of use on a daily basis. In order to achieve this we offer a number of training courses for our customers and partners.

In addition, we offer a highly experienced Online Help Desk Support to those who need assistance on technical issues. Alternatively, please use the online form below

Call Atlas Product Support: +65 6454 2636
Monday – Friday 9:00 a.m. – 5:00 p.m.

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SPARE PARTS

We offer a wide range of spare parts for our systems and always strive to help our customers keep their installed safety and critical systems operational for as long as possible. Ensuring the shortest lead time possible as well as minimizing the risk of your operational downtime. Contact Us.

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NEED YOUR QUESTIONS ANSWERED

Frequently asked questions. Find common solutions to the most asked questions about our products. If you have not been able to find the information you are looking for, please do not hesitate to contact the Atlas’s team for further advice and support. Submit your request online.

SERVICE

We coordinate and handle service assistance with our in-house expertise and a worldwide network of skilled technical personnel and service engineers on your call.

When requesting service please have the following information ready:

SUBMIT YOUR REQUEST

Market*
Nature of your enquiry*
Company / Organization*
Country*
Name*
Email*
Phone*
Facsimile
Project Name ǀ File Number
Product Model ǀ Serial Number
For Marine Vessel. Please indicates:
1. IMO Number and Name of Vessel: 2. If applicable: Ex-Name of Vessel, Yard and Hull No.: 3. Customer, invoice recipient: 4. Equipment Name, Type and Serial No.: 5. Fault Symptoms and if available Error Codes: 6. Current Location of Vessel and E.T.D.: 7. Next Port of Call - E.T.A. and E.T.D.: 8. Vessel's Agent:
How can we help you? *
Supporting File
Files must be less than 2 MB.
Captcha (I'm not a robot)
This form collects your submission so that we can keep in contact with you.*
- I consent to having Atlas Corporation collect my data
Name
This field is for validation purposes and should be left unchanged.

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